Refund and Returns Policy
A “full refund” means the its value includes transaction fee and shipping fee.
Customers can either choose between a “full refund” request and/or an free order replacement (free replacement only available without any order modifications)
Order Cancellation Time Frame: 2 hours
- Requests for cancellations can only be considered within a 2-hour period starting from the moment the order is placed.
- Once this timeframe has passed, the order may have already entered the processing stage.
- A cancellation fee, amounting to 10% of the total order value, will be applicable.
- To initiate the cancellation of your order, please contact us via email at [email protected]
Before the parcel arrives
Our close relationship with top carriers ensures that parcels are delivered on time (within the estimated time range). Nonetheless, due to force majeure causes delayed arrival might be occurred.
A full refund requirement is accepted if you haven’t received the parcel after 60 days from the ordered date as recorded on our tracking system.
After the parcel arrives
If the parcel arrives with on eof the following conditions, please kindly reach us for a free order replacement (without modification) and/or a full refund within 5 business days:
- Printed products are not clear, they are blurry.
- The print position is not as described on the website.
- The wrong product was delivered in the order, or part of the order was wrong.
- Damaged by transportation: torn, stretched….
- The product received is not the right color or size as described in the description.
The order has an issue of inadequate quality. Please note that any claims related to quality issues or garment defects must be filed within 5 business days from the date of receipt with full and clear evidence as below:
- Photo(s) of any quality issues or damaged parts of the actual product received;
- Photo(s) of the incorrectly delivered product (in the case of an incorrect color/design from the original order);
- Photo(s) of the size tag and the entire item when measured with a ruler (in the event that the original order was incorrectly sized);
- Photo(s) of the original shipping label of the received product
Our customer service department will receive information from you and handle your case. We will provide replacement services or refunds if the claim is valid and reasonable with the refund policy.
- If it is a replacement order, we will send it after receiving the confirmation email, the delivery time is the same as the original order time.
- If the order is eligible for a refund, we will refund it to your payment account. This refund will go back to your account within 5 to 7 business days. Besides, we will be responsible for checking the transaction on the payment gateway if you have not received the refund in that time.
- MY Business Office: 1517 Sherman St #C, Alameda, CA, 94501
- Business Hours: 24 hours a day, 7 days a week
- Contact us: [email protected]